General Terms & Conditions
Before our technician begins any work, please review and familiarise yourself with our Terms & Conditions. Your agreement to have our technician begin work means that you accept all the terms and conditions set out on this page.
NON-REFUNDABLE DIAGNOSTIC FEE
A non-refundable fee, known as the “Diagnostic Fee,” will be charged for all non-warranty visits to the customer’s location, whether residential or commercial. The diagnostic fee will be communicated to you before our visit. This fee covers the costs incurred for travel and the diagnostic services provided by a Superior Appliances Repair technician.
By accepting the Service, you agree to:
- Pay the diagnostic fee in full regardless of whether Superior Appliances Repair carries out the repairs;
- If you decide to go ahead with the repairs or replacements suggested by Superior Appliances Repair, the diagnostic fee will be deducted from the total cost.
ESTIMATE
The approximate cost of parts and services required to repair your appliance is detailed in the price quote. By accepting the service, you agree to the Terms of the Quote and the scope of work. If necessary, the price includes sales tax.
LIMITED WARRANTY
We guarantee that the repairs, parts, and services provided by us will be free from defects in material and workmanship for thirty (90) days from the date of receipt of the part or the date of repair or service, as applicable. If you discover a defect within these 90 days, please notify us promptly in writing. Our liability for defective parts or workmanship is limited, at our discretion, to replacing the faulty parts or workmanship or refunding the amount paid by you for the service and parts. All warranty claims are subject to inspection and approval by us.
These warranties do not apply to:
- Repair or replacement of appliances used for commercial or industrial purposes;
- Cosmetic or non-functional parts, including glass, trim, handles, panels, shelving, tanks, tubs, baskets, structural parts, doors, door linings and shelves;
- Water lines supplying water to any appliance, whether or not they have been replaced or recommended for replacement by us;
- Repairs to any appliance that has been moved by us from its original place of repair or installation;
- Repairing appliances for which the manufacturer no longer produces replacement parts.
Additionally, we are not obligated to honour any warranty unless you have paid all amounts due under the applicable Price Quote
LIMITATION OF DAMAGES
Superior Appliances Repair aims to provide high-quality service, and in the rare event that issues arise, we want to ensure our customers are informed about our liability. While we strive to maintain the utmost care and professionalism, we cannot be held liable for special, incidental, indirect, or consequential damages resulting from a breach of warranty, breach of contract, negligence, or any other legal theory related to our agreement. Our liability for damages is limited to the amount paid by the Customer.
ENTIRE AGREEMENT
This Agreement, comprising these General Terms & Conditions and each service order, serves as the complete and comprehensive understanding between Superior Appliances Repair and the Customer. It supersedes all prior or contemporary agreements or representations, whether written or oral.
Waiver of Damages When Moving Appliance
Please be aware of the potential risks involved in moving appliances, which may result in damage to the appliance or surrounding areas such as flooring, cabinetry, and countertops. While the technician is not required to move the appliance, if they choose to do so, you agree to release both the technician and Superior Appliances Repair from any liability for any damage that may occur during the relocation.
Waiver of Damages When Working with Water
By allowing the technician to start work, you agree not to hold the technician or Superior Appliances Repair responsible for any damages or liabilities resulting from leaks or flooding caused by appliances connected to the plumbing system, unless there is clear and proven negligence. You also waive the right to make any claims against them in such cases.
Waiver of Damages from Failed Cooling Equipment
Please be aware that repairing refrigeration equipment involves dealing with complex components that can fail without warning, leading to potential risks such as food spoilage, discomfort, inconvenience, and financial loss in commercial settings. By opting for our service to repair your equipment, you agree to assume these risks and release Superior Appliances Repair, its agents, and employees from any resulting harm. Once the technician starts working, you explicitly waive the right to make any claims.
Waiver of Damages from Lifting Glass Cooktop
By allowing the technician to start work, you understand and accept the risk that the glass or ceramic cooktop surface may break when lifted to access the components below due to the strong adhesive securing it. While the technician will be careful, you agree that neither the technician nor Superior Appliances Repair is responsible for any breakage. You promise not to hold Superior Appliances Repair, its agents, or employees liable for any such risks and waive the right to make any claims regarding this matter.