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Expert Service for Your Arctic Air Commercial Equipment

Arctic Air is the trusted backbone of many commercial kitchens, known for quality refrigeration that businesses rely on. However, constant commercial use demands rigorous maintenance to prevent costly downtime.

Our technicians specialize in commercial cooling systems and understand the specific needs of Arctic Air units. We ensure your equipment maintains safe temperatures and runs efficiently by using exclusively genuine OEM Arctic Air parts for every repair.

Arctic Air Appliances We Repair

We service all major Arctic Air models with $0 service fee with repair.

Arctic Air Refrigerator Repair

A warm commercial fridge is a health code violation waiting to happen. Whether it’s a standard reach-in unit, a glass door display, or a food prep table, we address compressor failures, worn door gaskets, and thermostat issues immediately. We ensure your ingredients stay fresh and your kitchen remains compliant with safety standards.

Arctic Air Freezer Repair

Ice buildup or rising freezer temperatures can lead to costly inventory loss. Our technicians expertly diagnose defrost system malfunctions, faulty digital controllers, and evaporator fan motor issues. We work quickly to restore the reliable deep-freeze performance your business needs to prevent spoilage.

Common Arctic Air Refrigerator & Freezer Issues

P1 (Room/Air probe failure): The sensor that monitors the internal air temp is broken. Action: Call a tech; the probe or its wiring needs replacement.
P2 (Evaporator probe failure): The unit is too warm. Action: Check if the door was left open, the gaskets are torn, or the condenser coils are thick with dust.
HA (High Temperature Alarm): If your dryer isn’t drying, it is often due to a clogged heat exchanger or a faulty AbsoluteCare moisture sensor.
LA (Low Temperature Alarm): The unit is too cold (risk of freezing product). Action: Adjust the set point higher. If it continues, the thermostat relay may be stuck “on.”
dA (Door Alarm): The door has been open too long. Action: Close the door. If it is closed, the door magnet/switch is likely misaligned or broken.
EE / E0 (Parameter error): The control board has “forgotten” its settings. Action: Try a Hard Reset (unplug for 5 minutes). If it returns, the board needs reprogramming or replacement.

Common Issues & Fixes (No Code)

Sometimes the unit fails without a specific code. Here is how to handle the most frequent Arctic Air complaints:

The Unit is “Not Cooling” but Running

The Cause: Almost always dirty condenser coils. These are located at the bottom or top behind a grate.
The Fix: Use a vacuum and a stiff brush to remove grease and dust from the coils. Arctic Air units require cleaning every 3–6 months to maintain the warranty.

Clicking Sounds

The Cause: The compressor is trying to start but failing (often due to a bad “Start Relay” or “Capacitor”).
The Fix: This is an electrical component fix. If you are comfortable with a multimeter, you can test the relay; otherwise, this requires a technician.

Ice Buildup on Back Wall/Coils

The Cause: Failed defrost cycle or a blocked drain line.
The Fix: 1. Perform a Manual Defrost: Press and hold the DEF (melting snowflake) button for 3+ seconds. 2. Check the drain hole at the back for food debris or ice blockages.

Pro Tip: The “RST” Reset

If you have fixed the problem (like closing a door or cleaning coils) but the HA or LA alarm won’t stop beeping:

Press and hold the SET key until the message “rst” appears on the display.
Press SET again quickly.
The display should return to showing the current temperature and stop the alarm.

The OEM Advantage

For every service listed above, we use only genuine OEM Arctic Air components. In a high-demand commercial kitchen, generic parts often fail. We ensure a perfect fit and factory-grade durability to keep your business running without interruption.

We service the entire range of Arctic Air commercial equipment, including:

AR Series Reach-In Refrigerators
AF Series Reach-In Freezers
APP and AST Pizza and Sandwich Prep Tables
AUC and AWF Under-Counter and Worktop Units
AGR and AGF Reach-In Glass Door Units

Proudly Serving Communities Across the USA

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See Why Food Service Pros Choose Our Arctic Air Solutions

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4.8

238 reviews

They were great. Quickly diagnosed the issue

fixed the washer leak quickly and very professional

Easy scheduling. Came out the next day. Very nice and quick professional service.

Quick and easy repair! Customer service was also great.

Repairman was very helpful in informing me of the issue and was quick and efficient in resolving it. I would trust Superior Appliance again to make repairs for my appliances.

On time good diagnosis and good repair. Technician was friendly and knowledgeable..

Came out quickly and fixed the problem. Communicated well about arrival time.

Ethan was great!! He was knowledgeable and efficient and was able to quickly diagnose and fix my dishwasher! Would definitely recommend him!

Ethan is my new go-to guy for appliances. He is fantastic. Really great. Call Superior in Austin – you get Ethan, and he’s awesome. Will be calling him again when anything breaks.

Ethan did a great job diagnosing and fixing our oven.

Ethan was incredible with his repairs. Very punctual, hard working, and kind. Finished our refrigerator repair very quick and helped ensure everything was set up again at the end. Highly recommend Ethan as a repairman!

Great to deal with, highly recommend. Had an issue with a broker dryer and Ethan was able to fix it the same day. Very quick, straightforward, and professional. Would definitely use again.

Frequently Asked Questions: Arctic Air Repair

Is there a fee for the service call?

We offer a $0 service fee with any completed repair. If you choose to proceed with the fix, the diagnostic fee is completely waived.

Do you use genuine Arctic Air parts?

Yes. To ensure your appliance maintains its high standard of performance and to protect your warranty, we use exclusively genuine OEM (Original Equipment Manufacturer) parts. These components are specifically engineered to fit the unique dimensions and specifications of Arctic Air’s appliance lines.

Do you provide a warranty on your work?

Yes. All our Arctic Air repairs come with a comprehensive 90-day warranty on both parts and labor. We stand behind our quality so you can have peace of mind.

Is it worth repairing my Arctic Air appliance or should I replace it?

Because Arctic Air appliances are often integrated directly into your cabinetry, replacing them can be a complex and expensive process. Repairing is usually the most cost-effective and convenient option, as it preserves the seamless look of your kitchen without the need for custom carpentry or installation adjustments.

How often do I need to clean my Arctic Air condenser?

Every 30 to 90 days. This is the #1 reason Arctic Air units fail. In a greasy kitchen, the coils act like a vacuum filter. If they are clogged, the compressor works twice as hard, overheats, and eventually burns out. The Fix: Use a soft brush or vacuum to clean the fins. Do not use high-pressure water, as it can bend the delicate aluminum fins.

Can I use a regular extension cord?

Absolutely not. Arctic Air units (especially freezers) pull a high “startup” current. Using an extension cord can cause a voltage drop that will fry the compressor motor and void your warranty. Always plug directly into a grounded wall outlet.

Where do I find my Model and Serial Number?

Look for a silver data plate. It is usually located: On the inside side wall of the refrigerator. On the back of the exterior cabinet. You must have this info before calling for parts or service.