Expert Service for Your Arctic Air Commercial Equipment

Arctic Air is the trusted backbone of many commercial kitchens, known for quality refrigeration that businesses rely on. However, constant commercial use demands rigorous maintenance to prevent costly downtime.

Our technicians specialize in commercial cooling systems and understand the specific needs of Arctic Air units. We ensure your equipment maintains safe temperatures and runs efficiently by using exclusively genuine OEM Arctic Air parts for every repair.

Arctic Air Appliances We Repair

We service all major Arctic Air models with $0 service fee with repair.

Arctic Air Refrigerator Repair

A warm commercial fridge is a health code violation waiting to happen. Whether it’s a standard reach-in unit, a glass door display, or a food prep table, we address compressor failures, worn door gaskets, and thermostat issues immediately. We ensure your ingredients stay fresh and your kitchen remains compliant with safety standards.

Arctic Air Freezer Repair

Ice buildup or rising freezer temperatures can lead to costly inventory loss. Our technicians expertly diagnose defrost system malfunctions, faulty digital controllers, and evaporator fan motor issues. We work quickly to restore the reliable deep-freeze performance your business needs to prevent spoilage.

Common Arctic Air Refrigerator & Freezer Issues

P1 (Room/Air probe failure): The sensor that monitors the internal air temp is broken. Action: Call a tech; the probe or its wiring needs replacement.
P2 (Evaporator probe failure): The unit is too warm. Action: Check if the door was left open, the gaskets are torn, or the condenser coils are thick with dust.
HA (High Temperature Alarm): If your dryer isn’t drying, it is often due to a clogged heat exchanger or a faulty AbsoluteCare moisture sensor.
LA (Low Temperature Alarm): The unit is too cold (risk of freezing product). Action: Adjust the set point higher. If it continues, the thermostat relay may be stuck “on.”
dA (Door Alarm): The door has been open too long. Action: Close the door. If it is closed, the door magnet/switch is likely misaligned or broken.
EE / E0 (Parameter error): The control board has “forgotten” its settings. Action: Try a Hard Reset (unplug for 5 minutes). If it returns, the board needs reprogramming or replacement.

Common Issues & Fixes (No Code)

Sometimes the unit fails without a specific code. Here is how to handle the most frequent Arctic Air complaints:

The Unit is “Not Cooling” but Running

The Cause: Almost always dirty condenser coils. These are located at the bottom or top behind a grate.
The Fix: Use a vacuum and a stiff brush to remove grease and dust from the coils. Arctic Air units require cleaning every 3–6 months to maintain the warranty.

Clicking Sounds

The Cause: The compressor is trying to start but failing (often due to a bad “Start Relay” or “Capacitor”).
The Fix: This is an electrical component fix. If you are comfortable with a multimeter, you can test the relay; otherwise, this requires a technician.

Ice Buildup on Back Wall/Coils

The Cause: Failed defrost cycle or a blocked drain line.
The Fix: 1. Perform a Manual Defrost: Press and hold the DEF (melting snowflake) button for 3+ seconds. 2. Check the drain hole at the back for food debris or ice blockages.

Pro Tip: The “RST” Reset

If you have fixed the problem (like closing a door or cleaning coils) but the HA or LA alarm won’t stop beeping:

Press and hold the SET key until the message “rst” appears on the display.
Press SET again quickly.
The display should return to showing the current temperature and stop the alarm.

The OEM Advantage

For every service listed above, we use only genuine OEM Arctic Air components. In a high-demand commercial kitchen, generic parts often fail. We ensure a perfect fit and factory-grade durability to keep your business running without interruption.

We service the entire range of Arctic Air commercial equipment, including:

AR Series Reach-In Refrigerators
AF Series Reach-In Freezers
APP and AST Pizza and Sandwich Prep Tables
AUC and AWF Under-Counter and Worktop Units
AGR and AGF Reach-In Glass Door Units

Proudly Serving Communities Across the USA

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See Why Food Service Pros Choose Our Arctic Air Solutions

4.8

1912 reviews

4.8

238 reviews

Needed help with my refrigerator and they came out the same day. Quickly diagnosed the issue, explained everything clearly, and gave me a few repair options instead of trying to push the most expensive route. Honest, professional, and very helpful throughout the whole process. Really appreciated the fast response and transparency. Would definitely recommend.

I called Superior Appliance to come look at my fridge as it was leaking water on the inside. I was able to get a tech to come out same day. Orkhan was great and he had my fridge fixed in no time. Great service!

These guys helped with a dryer repair. Quick service and went above and beyond to diagnose an electrical issue that was the root cause of the dryer failing. Would recommend.

Highly recommend! Easy next day scheduling and they were quick and efficient troubleshooting the repair we needed.

Great, fast, efficient service by Orkhan.

We needed the refrigerator repaired urgently and Ethan did a fantastic job. Great and prompt service. Highly recommend.

Easy scheduling, Ethan was knowledgeable and quick in diagnosing and repairing our fridge. Nice to find a trustworthy company! We appreciate the year’s warranty for the repair.

washer lid lock was broken so the machine wouldn’t start at all. tech came out next day, swapped the lid lock assembly, running in 20 minutes. fair price for a quick fix

I had a great experience with Ethan. He arrived the same day I called for service and was able to diagnose and fix my dryer in under 30 minutes. He was professional, polite, and very efficient throughout the entire process. I truly appreciate the prompt service and quality work. I would definitely recommend him to anyone in need of appliance repair.

Quick troubleshooting. Very knowledgeable service engineer.

Superior appliance worked fast and was able to fix my fridge same day. Ethan was helpful in explaining the issue and was able to resolve quickly!

Ethan came in and fixed my dryer so fast! Very impressed with his service. Very friendly! Repair took less than an hour

Frequently Asked Questions: Arctic Air Repair

Is there a fee for the service call?

We offer a $0 service fee with any completed repair. If you choose to proceed with the fix, the diagnostic fee is completely waived.

Do you use genuine Arctic Air parts?

Yes. To ensure your appliance maintains its high standard of performance and to protect your warranty, we use exclusively genuine OEM (Original Equipment Manufacturer) parts. These components are specifically engineered to fit the unique dimensions and specifications of Arctic Air’s appliance lines.

Do you provide a warranty on your work?

Yes. All our Arctic Air repairs come with a comprehensive 90-day warranty on both parts and labor. We stand behind our quality so you can have peace of mind.

Is it worth repairing my Arctic Air appliance or should I replace it?

Because Arctic Air appliances are often integrated directly into your cabinetry, replacing them can be a complex and expensive process. Repairing is usually the most cost-effective and convenient option, as it preserves the seamless look of your kitchen without the need for custom carpentry or installation adjustments.

How often do I need to clean my Arctic Air condenser?

Every 30 to 90 days. This is the #1 reason Arctic Air units fail. In a greasy kitchen, the coils act like a vacuum filter. If they are clogged, the compressor works twice as hard, overheats, and eventually burns out. The Fix: Use a soft brush or vacuum to clean the fins. Do not use high-pressure water, as it can bend the delicate aluminum fins.

Can I use a regular extension cord?

Absolutely not. Arctic Air units (especially freezers) pull a high “startup” current. Using an extension cord can cause a voltage drop that will fry the compressor motor and void your warranty. Always plug directly into a grounded wall outlet.

Where do I find my Model and Serial Number?

Look for a silver data plate. It is usually located: On the inside side wall of the refrigerator. On the back of the exterior cabinet. You must have this info before calling for parts or service.